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Clinic Type

Mental Health Care

Address

35 Congress Street, Suite 2235, Salem, MA

Phone

(508)%20409-0000

Email

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Opening Hours

Mon-Fri 9:00 am – 5:00 pm; Sat-Sun Closed

Telehealth

Available

Services Offered

  • therapy
  • psychiatry
  • medication management
  • in-person services
  • telehealth

Team

  • Licensed and unlicensed therapists, board-certified psychiatrists, psychiatric nurse practitioners, physician assistants, Licensed and unlicensed therapists; board-certified psychiatrists; psychiatric nurse practitioners; physician assistants — Clinical team

Insurance & Payment

  • Aetna
  • Blue Cross Blue Shield
  • Carelon
  • Cigna
  • Commonwealth Care Alliance (CCA)
  • Fallon Community Health Plan
  • Harvard Pilgrim Health Care
  • Health Net? (not specified)
  • Health New England
  • MassHealth
  • Mass General Brigham
  • Massachusetts Behavioral Health Partnership (MBHP)
  • Medicare
  • Optum
  • Senior Whole Health (SWH)
  • Tricare
  • Tufts Health Plan
  • United Healthcare
  • Wellpoint
  • WellSense Health Plan

The insurance plans listed reflect acceptance across Northeast Health Services as a whole; acceptance varies by clinic. Confirmation recommended with central intake.

Languages Spoken

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FAQs

What services are offered at the Salem, MA clinic?

A full suite of personalized mental health services, including therapy, psychiatry, and medication management.

Is telehealth available for this location?

Yes, telehealth options are available in addition to in-person services.

What is the address of the Salem clinic?

35 Congress Street, Suite 2235, Salem, MA 01970.

What are the clinic hours?

Mon-Fri 9:00 am – 5:00 pm; Sat-Sun Closed.

Which insurance plans are accepted at the Salem clinic?

Aetna, Blue Cross Blue Shield, Carelon, Cigna, Commonwealth Care Alliance (CCA), Fallon Community Health Plan, Harvard Pilgrim Health Care, Health New England, MassHealth, Mass General Brigham, Massachusetts Behavioral Health Partnership (MBHP), Medicare, Optum, Senior Whole Health (SWH), Tricare, Tufts Health Plan, United Healthcare, Wellpoint, WellSense Health Plan. Acceptance varies by clinic; central intake can confirm.

Is the clinic accepting Medicare?

Yes, Medicare is listed among accepted plans.

Photos

What Patients Say

Overall sentiment across review platforms: mixed

  • Thriveworks Counseling & Psychiatry Salem: 4.7 stars (62 reviews) (62)
  • Susan Rudman, EdD (Healthgrades): 2.3 stars (3 reviews) (3)
  • Epstein Center for Behavioral Health: Low ratings reported, predominantly negative in specific user feedback (multiple negative reviews)

Patients praise

  • Availability of diverse services including therapy, psychiatry, and medication management
  • Option for both in-person and telehealth sessions
  • Focus on evidence-based care and personalized treatment plans
  • Acceptance of major insurance plans by several providers

Common complaints

  • Difficulty scheduling appointments and unreturned communication
  • Reports of disorganized administrative processes
  • Concerns regarding staff behavior and communication in inpatient settings
  • Negative experiences with policies on patient autonomy and treatment protocols in specialized units

"Terrible experience - attempted to schedule with Dr. Rudman, and after multiple emails and attempted phone calls that were not returned, it was clear that Dr. Rudman was incredibly disorganized."

— Healthgrades review for Dr. Susan Rudman

"I hated that place during my stay in the adolescent unit. There were only about two good staff. The rest were incompetent and rude. They interrogated and yelled at us all the time."

— User review for Epstein Center for Behavioral Health

Synthesized from public review platforms as of Jul 11, 2026 — sources: [1][2][3][4].

Information sourced from the clinic's website as of July 11, 2026.

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